Frequently Asked Questions

Everything you need to know about our premium raw diets and wellness products.

How is the raw food shipped to ensure it stays frozen?

We use specialized insulated coolers and dry ice to maintain a deep-freeze environment during transit. All raw orders are shipped via express couriers to ensure they arrive at your doorstep in optimal condition.

What is your return policy for perishable pet food?

Due to the perishable nature of our raw diets, we cannot accept returns on food items. However, if there is an issue with your order or damage during transit, please contact our support team within 24 hours for a replacement or store credit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Are your ingredients human-grade and ethically sourced?

Absolutely. We pride ourselves on sourcing 100% human-grade proteins and organic produce. All our meats are hormone-free, antibiotic-free, and sourced from trusted farms that prioritize animal welfare.

Can I track my delivery in real-time?

Yes, once your order is dispatched, you will receive an email and SMS notification containing a tracking link so you can monitor your pet's wellness package every step of the way.

Do you offer subscription discounts for recurring orders?

We do! By signing up for our 'Raw Rewards' subscription service, you can save 10% on every recurring order and customize your delivery frequency to match your pet's eating habits.